Delivery Service Hours Monday to Friday, 9:00 AM to 6:00 PM; occasional deliveries on Saturdays; no home delivery services on Sundays or public holidays.

Delivery Areas Delivery is limited to Taiwan's main island.

Shipping Time Orders will be shipped within 2-3 business days after confirmation, excluding holidays. Exceptions apply in cases of force majeure, such as natural disasters, which are beyond the responsibility of our designated third-party logistics partner. Transportation and Handling

Packages can only be opened after signing for the delivery. If you notice any issues with the package, please contact Rima directly.

Partnered Convenience Stores 7-ELEVEN, FamilyMart, Hi-Life.

Package Size Limitations Orders for convenience store pickup must fit within a box size of 45cm x 30cm x 30cm. Packages exceeding this size cannot use this service.

Delivery Service Hours Delivery dates and times cannot be specified. Some convenience stores do not provide pickup services or are not open 24/7.
．Delivery to Taiwan's main island typically takes 3-4 business days.
．Delivery to outlying islands takes approximately 5-6 business days, and schedules may be affected by ferry availability.
．Delivery times may be extended during special holidays based on actual circumstances.

Pickup Instructions Once the package arrives at the designated store, you will receive a text message notification. Please collect your item within the specified pickup period. Unclaimed packages will be returned, and the order will be canceled, resulting in one record of unclaimed pickup.
For prepaid orders: The person picking up the package must provide their full name, the last three digits of their phone number, and present an original photo ID matching the recipient's name on the package.

Delivery Services For Hong Kong: Shipped via SF Express. For other countries: Shipped via postal services.

Shipping Time : Orders will be shipped within 4-7 business days after confirmation, excluding holidays. Exceptions apply in cases of force majeure, such as natural disasters, which are beyond the responsibility of our designated third-party logistics partner. Transportation and Handling